BigPay vs Wise

Do you want to send money overseas, but you’re not sure which provider to use? BigPay and Wise are two popular international money transfer providers that allow you to send money overseas from Malaysia. In this article, we will tell you everything you need to know about BigPay and Wise

We will cover:

  • A full side-by-side feature comparison

  • Which provider is cheaper?

  • Which is faster?

  • Which is safer?

  • Customer service options

  • Ease of use

Summary: Wise supports more countries and currencies than BigPay, but both offer fast transfers. BigPay offers several personal finance tools, whereas Wise offers business features. Wise uses a mid-market exchange rate, while BigPay adds a competitive exchange rate.

Learn more about WiseLearn more about BigPay

BigPay Vs Wise: side by side

FeatureBigPayWise
Send payments to11 countries65 countries
Multi-currency account

No

Yes, Wise Multi-currency Account
Debit cardYes, BigPay Debit CardYes, Wise Debit Card
Budgeting toolsYes

No

Fully Licensed and RegulatedYesYes
Personal LoanYes

No

Bill paymentsYes

No

Open a business account

No

Yes
Business expense cards

No

Yes
Batch payments

No

Yes

To summarise:

  • Wise has more features than BigPay,

  • Wise offers business accounts and features - BigPay does not.

  • Wise supports more currency routes than BigPay.

  • BigPay offers personal loans and budgeting tools - Wise does not.

  • Both BigPay and Wise are fully regulated

  • When choosing a provider, check to see which one offers the features that you need

Learn more about WiseLearn more about BigPay

The important bits


BigPayWise
RatesCompetitive exchange rateMid-market exchange rate with no markup
FeesLow fees, varies by destinationLow fees, varies by destination
SpeedUp to 3 working daysUp to 2 working days
ServiceIn-app chat and emailIn-app chat, email and by phone
SafetyFully regulated and licensedFully regulated and licensed
Reviews (TrustPilot)No Trustpilot scoreExcellent rating. 4.5 from 180,673 reviews.

*Correct at time of writing, 28 November 2022

  • Rates: Wise uses the mid-market rate, whereas BigPay offers competitive exchange rates.

  • Fees: Both BigPay and Wise have variable fees which are based on the destination country.

  • Speed: BigPay payments can arrive almost instantly, depending on where you send money. Wise payments can take up to 2 working days.

  • Service: Wise offers multilingual service in a range of languages, with support via chat, email and phone. BigPay is only in English and customer service online can be reached via email or in-app chat.

  • Safety: Both providers are fully licensed and regulated

Learn more about WiseLearn more about BigPay

Pros and cons


BigPayWise
Pros
  • Competitive exchange rate

  • Provides personal loans

  • Offers budgeting tools

  • Pay bills

  • Offers a debit card

  • Mid-market exchange rates & low fees

  • Transparent pricing

  • Send to 65 countries

  • Offers business accounts and services

  • Hold and manage 50+ currencies in multi-currency account.

  • International debit card link with multi-currency account

Cons
  • Can send money to only 11 countries

  • No business accounts

  • No multi-currency account

  • Online and mobile payments only - no branches

  • No option for cash payments

  • Transfer fees vary by destination country

Learn more about WiseLearn more about BigPay

BigPay Vs Wise: The verdict

Both BigPay and Wise offer low fees and near-instant transfers on some currency routes, and both are regulated and licensed. In addition to international money transfers, BigPay also offers services such as personal loans and budget management tools. While Wise doesn’t offer these services they offer business accounts with several business features that BigPay does not. 

Whether BigPay or Wise is the best for you will depend on the specific services and features that you need.

BigPay is for those who want to manage their money and have access to personal loans along with the ability to transfer money overseas.

If you are a business that requires features like expense cards and need to pay overseas vendors and contractors in bulk, then Wise may be a good option for you. 

Learn more about WiseLearn more about BigPay

About BigPay and Wise

BigPay was launched in 2017 with the goal of making financial services accessible to more Malaysians, and by 2021 more than 2 million Malaysians have used BigPay. The company is known for offering financial services like low-cost international transfers, a linked debit card, personal loans and more.

Wise was launched as TransferWise in 2011 as a low-cost international payment provider. Since then more than 12 million people have used Wise to transfer money overseas. They offer personal and business multi-currency accounts to hold and manage currencies, accept payments and spend using a linked debit card. Wise allows you to send payments from Malaysia to 65 countries. 

How do they work?

Sending money with BigPay

To send money with BigPay you will need to download the BigPay mobile app and sign up for an account via the app. Make sure you have your ID handy for verification. 

When you’re done setting up your account, you first need to top up your account:

  1. Log into your account

  2. Enter the amount you want to add

  3. Select the source of payment

  4. Enter the payment details

  5. You’re ready to start sending money.

Sending money with Wise

To use Wise you’ll need to create an account, and depending on the type of payment you want to make you might need to provide some ID for verification. 

Once your account is up and running make payments online and in the Wise app:

  1. Log into your account

  2. Type in how much you want to transfer, or how much you need the recipient to get

  3. Enter the recipient’s details - bank account number or email

  4. Check that all the details are correct

  5. Fund your payment using a debit or credit card or bank transfer

  6. Confirm and your money will be on its way

BigPay uses a network of intermediaries that include retailers, financial institutions, paying agents and other service providers, while Wise uses a network of local banks and does not rely on intermediaries for international money transfers. 

BigPay vs Wise: Fees 

The fees of both BigPay and Wise are structured around a transfer fee and exchange rates. These fees vary depending on the currency route and country. 

While BigPay adds a competitive exchange rate with a markup, Wise uses the mid-market exchange rate and adds no exchange markup fees. 

Wise is upfront with their fees and you can find out how much you are going to pay on their website or app without having to create an account or log in. 

BigPay, on the other hand, is a little more opaque with their fees and they require you to create an account and log in to see what they will charge for a specific transaction.

Learn more about WiseLearn more about BigPay

BigPay vs Wise: which is faster?

The speed of a transfer can be influenced by several factors, like the processing times of the recipient’s bank as well as whether intermediaries are involved in the transaction. 

Payments made with BigPay can take between a couple of minutes and 3 business days, depending on the country that the money is sent to.

Wise payments also vary by country and currency and can take up to 2 business days.

Safety

Both BigPay and Wise are fully licensed and regulated, and use verification methods and smart technology to keep their customers' money safe.

  • Wise is regulated by Bank Negara Malaysia, Malaysia’s Central Bank, as well as other local regulators around the world.

  • BigPay is regulated by Bank Negara Malaysia as a registered e-money issuer.

Ease of use

  • Creating an account: You can create a BigPay account on the BigPay mobile app. Wise allows you to register an account either online or mobile.

  • Making a transfer: To make a transfer with BigPay you first have to top up your BigPay account via a Malaysian bank account or a debit or credit card. Wise lets you transfer money by using a bank account or debit or credit card.

  • Ways to send money: Both BigPay and Wise let you send payments directly to the recipient’s bank account. 

  • Languages: Wise offers multi-lingual support, while BigPay offers support in English only. 

  • Minimum & maximum amounts: Sending limits can vary by destination country.

Supported currencies

BigPay supports 11 different currencies for payments to 11 countries

Wise supports 50+ currencies, and lets you send money from Malaysia to 65 countries.

Conclusion: Which is better, BigPay or Wise?

Both BigPay and Wise offer low fees and fast international money transfers. With Wise, you can send money to more countries than BigPay and hold different currencies in Wise’s multi-currency account. Both providers are regulated by Malaysia’s central bank.

BigPay offers several tools to manage personal finances, including personal loans. This makes BigPay ideal for those who want to manage their money with the ability to send money overseas with ease. 

Since Wise offers a business account with features like expense cards and bulk payments, they may be attractive to business owners who use overseas contractors and vendors. 

Learn more about WiseLearn more about BigPay

FAQs on BigPay vs Wise

Is BigPay or Wise better?

BigPay and Wise both have pros and cons and stand-out features. Who you consider to be the better choice depends on the features that are most important to you. Do your research before deciding on the best international money transfer provider for you.

Is BigPay or Wise faster?

Both Wise and BigPay offer fast transfer times that can range anything from a couple of minutes up to 2 business days for Wise, and 3 business days with BigPay.

How many currencies do BigPay and Wise support? 

Customers can transfer up to 11 different currencies, while Wise supports more than 50 currencies.

Seyma Mektepli
By Seyma Mektepli
Updated 18 January 2023