Wise money transfer review 2024

Wise (formerly TransferWise) was launched in 2011 with a mission to make money transfers instant, convenient, and eventually free. By investing in new approaches to moving money across borders, Wise has been able to bring down customer costs over time, while offering a fast, secure and intuitive service to 16 million+ people and businesses.

Today you can send payments with Wise to 70+ countries right from your phone or laptop, with super fast delivery times and low, transparent fees from 0.43%. This in depth review of Wise money transfers covers all you need to know including Wise transfer fees, whether the service is safe to use, how fast it is, how to transfer money, and more. Let’s dive right in.

Key points: Wise money transfer

In a hurry? Here’s a quick run through of the key points we discovered about using Wise money transfers in Malaysia.

Key features:

• Mid-market exchange rate used for all currency conversion

• Low money transfer fees from 0.43% with transparent costings every time

• 50% of payments are instant, 90% arrive in 24 hours

• Send payments to 70+ countries for bank deposit, right from your phone

• Fast domestic transfers supported within Malaysia

• Licensed and regulated in Malaysia and internationally

Key stats:

• Over 16 million customers use Wise

• Wise payments can be sent to 70+ countries

• 50% of Wise transfers are instant

• Wise processes over 45bn MYR in cross-border transactions every month.

• Receive payments into a Wise account, in 9 currencies

Pros & Cons of Wise international transfer

Summary:  Wise offers low cost money transfers within Malaysia, and to 70+ countries globally. If you’re sending money abroad, your ringgit are converted to the currency you need using the mid-market rate and low, transparent fees you can check and compare in advance. Transfers are also pretty fast - 50% are instant or arrive in seconds. All in all, that makes Wise well worth a look next time you’re sending money to someone locally or internationally, to see if you can save.

How much can I save with Wise money transfer?

The easiest way to see how Wise compares against other providers is to run a quick comparison. Here we’ll look at how much your recipient would get in US dollars if you were sending an example payment of a few different values to the US, with Wise compared to CIMB and Maybank:

*Fees correct at time of writing, 23rd May 2023

As you can see, in our comparison, your recipient would get more with Wise compared to payments arranged through CIMB or Maybank. This is generally because Wise uses the mid-market exchange rate to set up transfers overseas, while many banks add a markup to the rate used to convert your ringgit to the currency needed for deposit. This pushes up the costs, even though it’s not always easy to spot.

What is Wise money transfer?

Co-founded by Kristo Käärmann and Taavet Hinrikus, Wise launched as TransferWise in 2011, with a focMalaysian on making international money transfers faster, cheaper and more transparent. TransferWise later rebranded as Wise, to reflect the fact that their service offering had broadened to include multi-currency account services for individuals and businesses, including linked international debit cards.

Fast forward to 2023, and 16 million people and businesses use Wise, to send 45 billion MYR in cross-border transactions every month, saving customers in the region of 8.5 billion MYR a year. Wise can do this because they invested in new approaches to sending money overseas, building their own network of accounts around the world, instead of relying on the SWIFT network as banks usually do. This keeps down costs, and allows Wise to pass savings on to customers, while still investing in new ways to add extra features and services to their products.

So - who owns Wise money transfer now? The original co-founders of Wise are still actively involved in the business, and Wise is now floated on the London Stock Exchange, under the ticker WISE. Read our Wise review to learn more.

Is Wise money transfer safe?

Yes, Wise is safe to transfer money.

Wise is a licensed and regulated financial service provider, overseen by a range of bodies around the world. In Malaysia, Wise is regulated by the Bank Negara Malaysia as a licensed remittance, money-changing and e-money issuance business.

How does Wise money transfer work?

Wise built their own payment network to process international money transfers, which reduces the time it takes, and drives down fees compared to the SWIFT network favored by banks.

To do this, Wise has a series of bank accounts in the 70+ countries it supports. When you pay for a transfer in MYR, you make a local payment to Wise’s MYR account, which is usually pretty fast and cheap to do. Wise then sends out the agreed amount from their account in the destination country. This way no money really has to cross any borders, making the process fast and frictionless.

Is Wise better than bank transfer?

Whether sending your payment with Wise or your own bank is best will depend on a range of factors including your personal preferences, where your money is going, and how you’d prefer to pay.

Here’s a quick comparison of Wise vs international bank transfers set up through Maybank across a range of important features:

Wise transfer fees

Wise splits out the costs of currency money transfers so they’re very clear and easy to understand. As part of its mission to bring down costs and make the fees you pay transparent, you’ll always see the Wise charges in advance, so you can compare them to other providers. Currency conversion uses the mid-market exchange rate, so you can also be confident that there are no extra fees hidden there.

Here are the Wise transfer fees you’ll pay:

• Fixed fee: this covers the fixed costs associated with the transaction and can be around 2 MYR to 3 MYR for a wire transfer on popular payment routes from Malaysia

• Variable fee: this covers the cost of the currency exchange and can be from 0.43%, with fees of under 0.7% common on many popular routes from Malaysia

When you set up your Wise money transfer online or in the Wise app you’ll be able to instantly see what you’re paying - and what the recipient can expect to get in their account in the end.

Here’s a quick rundown of the Wise transfer fees for a 5,000 MYR payment on a few popular payment routes, to give you an idea of the fees you may pay with Wise:

*Fees correct at time of writing, 23rd May 2023

The fees you pay with Wise can vary based on the currency you’re sending, how you pay, and the total value of the transfer. However, Wise will always split out the fees so you can easily see what your transfer costs, and what the recipient will get deposited to their account in the end.

Fee-free transfer with Wise

Wise fees are already pretty low and transparent- plus currency conversion uses the mid-market exchange rate to offer the best possible deal. However, if you’re looking for an even better deal, you could check out the Wise/Exiap promo to get a fee-free transfer of up to 2000 GBP (around 11,350 MYR).

Wise transfer payment methods

Wise offers different payment method options for money transfers, so you can pick the fastest, cheapest or most convenient, depending on what’s most important to you.

For Malaysia you can pay in MYR by bank transfer or FPX.

Wise exchange rates

So how does Wise currency exchange work? Wise uses the mid-market exchange rate for currency conversion, without any hidden costs or exchange rate markups.

The mid-market exchange rate is the one you’ll find on Google and using a currency conversion tool. It’s also the rate banks and money transfer services get themselves when they buy and sell currencies. However, providers often add an extra fee into the exchange rate they use when they calculate a conversion for a retail customer - known as adding a markup. This is one way providers manage to make a profit even when they claim to offer fee free transfers. It’s common, but it’s not transparent, and it can mean you’re paying fees even when you think you’re getting a free service.

Wise offers a competitor comparison service where you can enter your payment details and see the exchange rates and transfer fees for both Wise and some key Malaysian banks. If there’s an option that’s cheaper than Wise, they’ll show you that too, so you know you’re getting the best deal out there for your specific transfer.

How to transfer money with Wise

Setting up an international or same currency transfer with Wise is very easy, fast and convenient. You can set up your transfer online, or through the Wise mobile app.

Here’s how to send an international money transfer with Wise:

1. Log into your Wise account online or in the Wise app

2. Select Send Money

3. Enter the amount you want to send, or the amount and currency you want your recipient to get

4. Pick the payment method that suits your needs

5. Check everything over, add recipient details, and confirm your payment

6. Once you’ve paid for your Wise transfer you can track it online or in the Wise app

What details do I need for a Wise money transfer?

Wise transfers are usually deposited to your recipient’s bank account. That means you’ll normally need to get your recipient’s bank information (although in some cases you’ll just need their email - more on that in a moment).

Here are the details you’ll usually need to send a Wise money transfer:

• Recipient’s full name

• Recipient’s bank name (BIC/SWIFT may also be needed)

• Recipient’s bank account number

• Additional bank information based on the destination (like a sort code for the UK)

You’ll be guided through the process of entering the required details online or in the Wise app - exactly what’s needed can vary depending on the country you’re sending money to, but on screen prompts will make sure you have everything you need for your payment to be securely processed.

How to transfer money from Wise to bank account

Wise money transfers are deposited  directly into your recipient’s bank account. That means that they do not need to have a Wise account to receive a payment through Wise.

Here’s how to transfer money from Wise to a bank account:

1. Log into your Wise account online or in the Wise app

2. Select Send Money

3. Enter the amount you want to send, or the amount and currency you want your recipient to get

4. Pick the payment method that suits your needs

5. Follow the prompts to add the recipient’s bank details

6. Confirm and fund your payment

Once the money has arrived it’ll be added to the recipient’s normal bank account - and you can also add the recipient’s email so they’ll be notified when the money is ready for spending if you’d like.

Wise to Wise transfer

If you’d rather, you can also send a money transfer from your Wise account to another Wise account. Wise to Wise transfers in the same currency are free and fast - they arrive in seconds. If you’re sending in a different currency there may be a small fee to pay, which is shown in the app or on the desktop site before you confirm.

Here’s how to send Wise to Wise transfers:

1. Log into your Wise account online or in the Wise app

2. Select Send Money

3. Enter the amount you want to send, or the amount and currency you want your recipient to get

4. Pick Wise Balance as the payment method

5. Check everything over, enter the recipient’s information, and confirm your payment

To make the process even easier, you can also find your friends and family on the Wise app if they have active Wise accounts. Just log into the Wise app or on Wise.com, and look for the Recipients tab. Here you can search for a recipient by their phone number or email address, or click the plus sign and follow the steps and enter their account details.

Once you’ve sent a payment to someone, their details will be added into your Wise app so next time you’ll just need to pick out the recipient from your recipient list without entering all their information again.

Send money transfer using email address

We mentioned earlier that you can also use an email address or phone number to send money to someone. In this case, if the recipient has a Wise account with that email address or phone number, Wise will directly deposit the money into their account.

If the recipient isn’t signed up with Wise just yet, Wise will send them an email, asking for their bank details, so the payment can be deposited into their regular bank account instead.

How long does a Wise money transfer take?

More than 50% of Wise transfers are instant (that is, they take less than 20 seconds to be deposited), and 90% of transfers are delivered within 24 hours.

Ultimately the Wise transfer time depends on a few things, including the country you are sending from and to, the currencies involved and the transfer amount. In some cases, if you’re sending a payment out of normal banking hours, it may take a little longer than a transfer arranged during the working day - but in either case, you’ll see an estimated delivery time before you confirm your Wise money transfer, and you’ll be able to track the payment in the Wise app or by logging into your account online.

Here’s a run down of how long payments take to a few popular destinations:

*Speed: The speed of transaction claim depends on funds availability, approval by Wise's proprietary verification system and systems availability of Wise’s partners' banking system, and may not be available for all transactions

Is Wise money transfer fast? 

Based on our delivery time comparison across several major markets, it’s safe to say that Wise money transfers are fast. Exactly how long it’ll take to get your money deposited through Wise will vary based on the details of the transfer - but you’ll be able to see an estimated delivery time instantly so you can check it’ll be fast enough. Here’s a comparison of Wise transfer times compared to some other major money transfer services in Malaysia.

Based on our comparison, Wise payments can be among the fastest options to get your money deposited directly to a bank account in a foreign currency. Because you’ll be able to see a delivery estimate before you confirm your transfer with Wise you can also double check the time it’s likely to take and compare it against other options with no obligation.

Is Wise money transfer instant?

Wise is working towards making money transfers instant all over the world. At present, about 50% of Wise transfers are delivered within 20 seconds - considered to be instant. Instant payments aren’t available on all payment routes, but you’ll be able to see a delivery estimate for your particular transfer before you confirm it. If the estimate is ‘should arrive in seconds’ the payment should be delivered pretty much instantly to your recipient.

Wise money transfer app

You can get the Wise money transfer app on the Apple App Store and in the Google Play Store. The app is pretty intuitive to use and allows you to send transfers, review your account balance, check card transactions and track payments, right from your phone.

Here are a few of the features available on the Wise money transfer app:

• Check exchange rates and set up rate alerts to let you know when your desired rate is available

• Send payments to 70+ countries right from your phone

• Track transfers conveniently, to see when they are available to your recipient

• Review your Wise account balance and receive instant transaction notifications

How to transfer money using the Wise app

Set up payments in MYR - or send money overseas to any of the countries supported by Wise, right from your phone or smart device.

Here’s how to transfer money using the Wise app:

1. Log into the Wise app and select Payments, then Send Money

2. Enter the amount you want to send, or the amount and currency you want your recipient to get

3. Pick the payment method that suits your needs

4. Check everything over, and confirm your payment

5. You’ll be able to pay using your own bank’s mobile banking system

Wise transfer limits

Wise transfer limits vary depending on the currencies being sent and received, as well as your immigration status in Malaysia. Here’s a quick summary of the key Wise Malaysian transfer limits you’ll want to know about:

There are also a few other Wise money transfer rules you’ll need to know about if you’re a Malaysian account holder:

• You can make 13 cross-currency transfers from MYR, but only to a maximum of 7 unique recipients per month

• You can’t send MYR from a business account

• Foreign workers can only send to a maximum of 5 recipients in their home country per month

Wise large transfers

In Malaysia, Wise offers higher value transfers, to 30,000 MYR per day, for Malaysian citizens and expatriates legally residing in the country. Foreign workers can send a lower amount, set at 5,000 MYR per month, back to their home country.

How does Wise compare to other money transfer services?

So is Wise worth trying compared to using other providers? Let’s compare Wise to some popular money transfer service providers so you can pick the one that’s right for you:

• PayPal vs Wise: PayPal transfers are quickly deposited to the recipient’s PayPal account, but can come with higher fees compared to Wise - plus, the recipient will then need to withdraw their money to a bank account for easy spending

• Western Union vs Wise: Western Union offers in person transfers from Malaysia, plus there are options for cash collection services globally, however, the exchange rate you get is likely to include a markup, which can mean higher overall costs compared to Wise

• OFX vs Wise: OFX is a good pick if you prefer to talk through your payment on the phone, as they have a 24/7 phone service, as well as currency risk management services. Exchange rates include a markup, which can mean higher overall costs. Currently, they don’t support transfers from Malaysia, but you can send money to Malaysia from overseas.

• Remitly vs Wise: Remitly offers different fees and delivery times, depending on how you want to pay and what’s important to you - well worth comparing against Wise as Remitly’s promotional exchange rates can be very good. Currently, they don’t support transfers from Malaysia, but you can send money to Malaysia from overseas.

What countries can I send money to with Wise?

Wise offers international transfers to 70+ countries, with more countries being brought online from time to time as Wise extends its services. Check on Wise.com for the most up-to-date list.

How to track your Wise transfer

Track your Wise payment easily, to see when the money has arrived, and to get updates as the transfer passes through the system:

1. Log in to your Wise account online or in the app

2. Go to Home to see your activity list

3. Select the transfer you want to track

You can also get in-app notifications, or add your recipient’s email when setting up a payment, so they’re notified when the money is ready to use.

Can you send domestic transfers with Wise?

Yes. You can send domestic transfers in MYR with Wise. You can set up a domestic transfer with Wise in the same way that you’d send an international payment - just pick ‘same currency’ instead of ‘international’ when you arrange the payment online or in the Wise app.

How do I receive money from Wise in Malaysia?

You’ve got a couple of options to receive Wise payments in Malaysia - you can have the money deposited to your normal bank account, or if you have a Wise account yourself, you can also have the payment added to Wise for future spending.

To have money deposited to your normal bank account you’ll just need to give the sender your regular bank account details, such as your account number and routing number. If you’d prefer to get paid to a Wise account you can also open a free Wise account online or in app, to get local bank details for 9 currencies - MYR, USD, CAD, GBP, EUR, AUD, NZD, SGD and HUF.

Here’s how to receive money in MYR to your Wise account:

1. Log into your Wise account online or in the Wise app

2. Tap Open, and select MYR to open a MYR currency balance

3. You’ll see your MYR account details, and can use the ‘copy account details’ function to give to the sender

Receiving payments into Wise account is free in 8 currencies. If you’re getting paid in USD, you can receive an ACH for free, but USD wire transfers have a fixed fee of 4.14 USD per transaction.

Do I need a Wise account to receive money through Wise?

No. You don’t need a Wise account to receive a Wise payment. Just give the person sending you money your normal bank account information, and the money will be deposited to your regular bank account for convenience.

Fees to receive Wise payments

Generally, with Wise transfers, the sender pays the transfer fees. That means there’s no fee to receive a Wise transfer.

The key exception here is that if you’re sent a payment in a currency that’s different to the currency of your bank account, your own bank might charge a currency conversion fee before the funds are deposited. This may mean that the total amount is less than the delivery amount calculated by Wise before sending out the transfer. Have the sender make the transfer to you in the currency of your bank account to avoid this.

How to withdraw money from Wise

Most Wise money transfers are deposited directly to the recipient’s bank account. However, in some destination countries Wise supports other methods such as depositing to a mobile wallet.

If you’re received a payment to your Wise account, you can withdraw it by transferring the money into your bank account. Or, you can order yourself a Wise card, to withdraw cash at an ATM locally or internationally.

Here’s how to withdraw money from Wise to your bank account:

1. Log into your Wise account online or in the Wise app

2. Select the balance you want to withdraw from and tap Send

3. Choose the bank account you want to send your money to

4. Enter the amount you’d like to withdraw

5. Review your transfer and confirm to send

Can you cancel a Wise money transfer?

Whether or not you can cancel a Wise transfer will depend on which stage of processing the transfer has reached.

• If you’ve set up a transfer but not paid yet, you can cancel the payment yourself

• If you’ve set up a transfer and the money is still on the way to Wise, you can cancel the payment yourself

• If you’ve set up a transfer and the money is being processed by Wise, you can ask Wise directly to cancel the transfer for you

• If you’ve set up a transfer and the money has already been sent by Wise to the recipient the payment can not be canceled

Once Wise has sent the payment to your recipient they can no longer retrieve the funds. In this case you’ll need to contact the recipient directly to ask for the money back.

Here are the steps you need to take to cancel a Wise transfer, if the money has not yet been sent out by Wise:

1. Log into Wise and go to Home to see your activity list

2. Find the pending transfer you want to cancel

3. Click Cancel transfer

4. If you haven’t paid yet, click I didn’t pay, and then Cancel transfer

5. If you’ve already paid, click I paid, and enter your bank account details if needed

How do I contact Wise in Malaysia?

The easiest way to contact the Wise money transfer customer service team is to log into your account online or in the Wise app and select the best contact method based on the issue you have. In app chat services are available in a broad selection of languages, and can often be the quickest way to resolve a problem.

Wise money transfer reviews

Wise has an active profile on Trustpilot, where customers can leave reviews of the service they’ve received. Overall, close to 190,000 customers have left feedback, with an aggregate score of 4.4 stars from 5, which is Excellent under the Trustpilot ranking system.

Over 8 in 10 reviews gave Wise 5 stars, with a focMalaysian being on the cost and speed of using the Wise money transfer system. Here are a few examples:

As you’d expect with any service, there are also some less positive reviews posted. Often the theme of the more negative Wise reviews is about verification processes customers have been asked to complete. These steps are a legal requirement, and would also be needed for customers sending payments through a bank. Here’s an example:

Conclusion: Is Wise good for money transfer?

Wise is on a mission to make moving money across borders instant, convenient, transparent and eventually free. While Wise services aren’t quite free just yet, they do offer the mid-market exchange rate - which is transparent and easy to compare - and low fees which in our comparisons meant that the overall costs of using Wise were lower than alternative providers.

Overall, Wise is definitely worth looking at, to see if you could save on your specific money transfer. Payments can be made to 70+ countries, and can arrive quickly or even instantly. Plus you’ll be able to set up, track and review your payments from your phone for convenience. Compare Wise money transfer costs for your particular payment, to see how they measure up against competitors.